Help When You Need It

Find quick answers to your questions or get in touch with our team, we’re here to support your creative journey.

Submit a request

Please enter the details of your request and, if you have any questions regarding our Terms of Use, If you’re reporting a problem, make sure to include as much information as possible. Once your request is submitted, a member of our support staff will respond as soon as possible.

Basic information on Data Protection: Illusbook collects your data to be able to answer to questions, suggested, or complaints filed. Privacy Policy

Frequently Asked Questions

Make sure you're logged into your account. If the issue persists, try refreshing the page or switching browsers. If it still doesn’t work, contact us at support@illusbook.com

Click on the “Forgot Password?” link on the login page. You’ll receive a password reset link in your email.

Yes! Illusbook is fully responsive and works smoothly on mobile phones, tablets, and desktops.

You can upgrade anytime from your subscription page or visiting the Pricing page and choosing the Pro plan.

Yes. We typically respond within a few hours. You can reach out via email or use the contact form on our Support page.

Downloads are stored in your browser’s default Downloads folder. You can also check your Illusbook account’s download history.

Refunds are handled case-by-case. Please refer to our Refund Policy for more details or reach out to support.

Yes, but only for Pro users. You can submit a request once you upgrade.